Services
Publishers Service Associates offers a comprehensive suite of services to the Publishing and Association Industries.
Our List of Services includes:
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Daily Mail Processing
- Mail Pick-up From the Post Office
- Cashing & Caging of Mail
- Order Entry
- Daily financial reconciliation with software
system
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Customer Service
- Incoming and Outgoing Phone Calls
- Email Responses
- Written Correspondence
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Complete Fulfillment Subscription Database/
File Maintenance
- Full Financial (earned/deferred/cash and accrual) Reporting
- Detailed Marketing Reporting
- Detailed subscriber record maintenance and reporting
- Website connectivity- online renewals, new orders, premium fulfillment, subscriber access based on status and more
- Issue label fulfillment
- NCOA file updating
- Marketing “finder” number assignments
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Fulfillment and Mailing
- Mailing of magazines, newsletters, books, premium and conference packages, acknowledgements, invoices, renewals and more
- Full pick/pack and ship operation
- Skid storage
- Automated inserting of packages up to 9”x12”
- Postal Presorting
- Email Blasts
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Smart Site Web Site Development and Support
- Full product order processing tied to the fulfillment database
- Flexible Shopping Cart Service
- On-line Credit Card Processing- tied to the fulfillment database
- Instant PDF fulfillments of premiums, conference registration materials, back issues, alerts and more. All fulfillment can be tied to Credit Card authorization
- Managed subscriber access to many subscriber database features such as renewals, orders and address changes
- RSS Reader Electronic Publishing tied to Fulfillment Database
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List Processing and Management
- Merge Purge
- Marketing mail preparation
- Finder-code number assignments
- List and data formatting and cleanup
- Track List Usages and Sales
- NCOA Address updates
- UPSP CASS Certification
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Conference Order Processing and Support
- Order processing
- Marketing Reporting
- Registration Packet fulfillment (email and mail)
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Telemarketing
- Renewals
- Special cross and up-sells
- Surveys
- Accounts Receivable/Soft Collections
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Special Consulting Services
- Postal Issues
- Marketing and Renewals
- Copywriting and Printing Support
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