What is Fulfillment 2.0?

A New Breed of Fulfillment For A Changed Publishing World

Fulfillment 2.0 by Publishers Service Associates was developed from scratch by seasoned circulation and fulfillment professionals with one goal in mind: Subscriber Retention.

Fulfillment 2.0 combines brand ownership by your CSR staff, intuitive, clear-communicating personal service, strong product knowledge, and up to the minute technology.  It adds directly to your bottom line in cost savings, saved customers, and cross-selling opportunities.

Here's what makes Publishers Service Associates Fulfillment 2.0 so powerful:

1. Premier, Top of the line Customer Service
 Your Customer Service Team handles only your account.
 "It's as if they're your own staff, located in the office next door."
 Customer Service phones are answered by a person, not a computer menu.
 Zero daily mail backlog means your marketing information is up to the minute, your cashflow is significantly improved, and less bills and renewals cross in the mail, saving your circulation dollars.
 All customer service reps have an average of 15 years of phone center and data entry experience.
 Same building, same floor in-house lettershop is next door to the CSR area, maximizing communication, and minimizing errors.

2. Targeted Technology that serves you and your subscribers with ease of effective, fast communication methods:
 Technology for today's subscribers-interactive web service
 Technology skilled customer service reps who will help your subscribers use your web benefits, thus creating subscriber loyalty
 Text and voice alerts, email and fax blasts when you need to communicate with your clients quickly
 Custom reporting, allowing you to serve your market more effectively
 Flexible and custom file formatting, allowing you to seamlessly maintain solid mailer relationships.
 All reporting is online and updated daily

It costs more to get a new subscriber than ever before.  Why settle for the old "factory" model of fulfillment, with slow, uncaring impersonal service, slow reporting, phone menus, delayed order entry and cash depositing?

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