01. Why would I contract with PSA and not a mammoth fulfillment organization? Most large fulfillment organizations have systems built for the real big guys. Your particular requirements and requests get lost among the need... |
02. I am concerned that PSA’s operation is too small for me? You couldn’t be more wrong—unless you have over a million actives on each publication file. You will be a bigger fish in our pond, not a minnow swimming up stream.... No more green bar repo... |
03. Is your fulfillment system adequate for my large file? PSA has built a custom solution that incorporates the #1, most stable, secure fulfillment solution in the market. We created a host of programs written by PSA programmers to enhance our ful... |
04. Will I lose touch with my market by outsourcing fulfillment to PSA? No. With PSA, you maintain total control over your fulfillment operations. How? Because PSA hires a staff of CSR’s to work ONLY on your account. You will know your CSR staff pe... |
05. Will my cash flow slow down if PSA handles my batching and caging? Actually, it will probably speed up. PSA guarantees 0 backlog 98% of the time. The only time you may have a one day backlog is one or two days during the year during the heavie... |
06. How can I keep an eye on my subscription file? Easy. PSA offers remote access to your subscription file so that you hav... |
07. What’s the quality of CSR’s at PSA? Will my subscribers get great service? PSA is located in a college town in rural Pennsylvania, less than an hour’s drive from 8 colleges and universities (including Penn State and Bucknell). Our workforce is highly ... |
08. What is the experience level at PSA? PSA has some of the most highly experienced managers in the industry, including experts in database management, postage rules & regulations, connectivity between websites and databases, custome... |
09. Who will manage my account at PSA? PSA has some of the most highly experienced managers in the industry, including experts in database management, postage rules & regulations,... |
10. IS PSA expensive? No. Because of our location in a small town in rural Eastern central Pennsylvania, costs are low.Keep in mind that there is no turnover, no retraining and if we make a mistake (rare, but we are all... |
11. What if I just want to see my mail and touch my money. Is PSA hard to get to? No. PSA is about a 3 hour drive from Washington DC, Baltimore, Philadelphia and New York City. Many of our clients pop up for a day, and are back home by 7 or 8 pm. |
12. Technology support is a big issue for us. Can we get web connectivity and marketing support when we need it? We know that publishers need to set up landing pages on a dime, blast subscribers with email and voice communications when the market indicates an opportunity. We kn... |
13. Will PSA stick around? So many fulfillment organizations are merging and closing. PSA is owned by publishing professionals who have solid financial backgrounds and show growth each and every year. We have no debt and are far too young to retire. We plan to be in business for yea... |
14. What is involved in a conversion? How can I be sure my file will transfer accurately? Completing a successful subscriber file conversion involves several key factors. The first is documenting the details of all file fields, fulfillment processes and required output. This involves me... |